UK mainland delivery is FREE when you spend £20 or more online, there will be a £7 charge for orders below this value. Please refer to the table below for shipping costs to all other countries.
Please ensure that you provide a valid street address where somebody will be available to receive the parcel between 9am and 5pm as the courier service cannot provide specific delivery times. If you are unlikely to be at home during those hours, please provide an alternative address.
Orders are dispatched from our premises within 48 hours of being received, excepton a Friday, when orders are dispatched the following Monday. Delivery normally takes place within 72 hours of placing an order.
Please be aware orders placed over Bank Holiday weekends will be processed the next working day. You can expect delivery 72 hours after your order is processed.
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Lost or Damaged Shipment
Please contact us on 0845 1800 556 (Mon – Fri: 9:30am – 5:00pm)
Returns and Exchanges
If you are not satisfied with your purchase and would like to return the goods, please contact us to discuss the reason for this. If your refund request is approved, you will be required to return the item(s) to USN in original condition within 14 days of purchase for a replacement, exchange or refund.
If you receive your order and find that it has been damaged, is defective in any way or is not the item which you ordered, we will arrange a replacement or refund. In the event of this occurring, please contact us on 0845 1800 556 between 9.30am to 5.00pm (Mon – Fri) for return instructions. Please do not return an item without informing us and please ensure that all returned goods are clearly marked with your name and order details. Our return address is:
If returning an item to us which we are not liable to collect at our cost (for example if you ordered the wrong flavour etc.), we suggest that you retain proof of postage for your own records in the event of the item/s failing to reach us. Please note that we do not issue refunds if the product has been opened.
PLEASE NOTE: Returned products must meet the following criteria to be eligible for a refund:
1. The item must be in resalable condition, unsoiled and with no damage to the container,lid, seal or label.
2. The item must be unopened.
3. The item must be in the original packaging.
4. The item must be returned within 14 days of purchase.
Please contact us on 0845 1800 556 if you have any questions or queries regarding your return. Please note that returns can take between 7-10 business days to receive and process, however, we will do our best to minimise any delay.