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Product FAQs

Got a question? You’re in the right place. We’re all about preparation at USN, which is why we’ve put together this handy list of the most common queries we receive.

Pick a category from the menu on the left and click on the question that most relates to your query. If you can’t find the answer you’re looking for, just head over to our Contact page where you can send your question directly to Team USN. We know our stuff.

Group 1 - Orders

We accept all major Debit and Credit Cards. Alternatively, you can pay using PayPal.

Upon entering a Promotion Code, you will need to click “UPDATE BASKET” before continuing. This will then update the total amount minus the discount you are entitled to.

We offer free delivery on all orders over £20. Please note, if you are using a discount code and this makes the total value of your order below £20, the delivery charge will still apply. The total of your order, with or without a discount code, needs to remain above £20 to be eligible for free delivery.

Yes. Apart from certain products which are excluded due to their ineligibility to be taxed.

If you need to speak to us about your order for any reason, you can get in touch with us through the Contact Us page, with your order number, and as much detail as possible and we will deal with your enquiry as soon as possible.

If you need to speak to us about your order for any reason, you can get in touch with us through the Contact Us page, with your order number, and as much detail as possible and we will deal with your enquiry as soon as possible.

We aim to get products to you as soon as possible. Anything purchased between Monday and Thursday we aim to dispatch the next day, with delivery expected 48hours after dispatch. Orders placed over the weekend will get dispatched on the Monday, again with a 48hour delivery time expected.

Group 2 - Athletes

To enquire about sponsorship, send a detailed email to feedback@usn.co.uk including any photos you think relevant and we will review your application as soon as possible.

If you are a professional athlete who undergoes drug tests, then you will require HFL tested products which are in accordance with the WADA banned substances list. You can click the link in the footer and register for a professional athlete account. Your account will be reviewed, and once approved you will be able to login, and purchase specific products that have been tested and approved for use in line with WADA guidelines.

Group 3 - Health & Products

We always recommend that you seek advice from your GP before using any USN product while pregnant.

No. We do not recommend that you take any USN products while breastfeeding as the ingredients can be passed on through the breast milk and this could affect baby.

You can always ask for help from a member of the USN team by emailing feedback@usn.co.uk, calling us on 0845 1800 556 or by visiting our Facebook or Twitter pages.

You can leave your product review on the page of the individual product you purchased. We love to hear your thoughts so feel free to let us know how much you loved our products!

Yes, it would be our pleasure. First, check out USN Life and read through some of our diet plans as there may already be the perfect one for you. Should you need any more help, then feel free to contact us via feedback@usn.co.uk or by visiting our Facebook or Twitter pages and we will do our very best to help you.

Yes, it would be our pleasure. First, check out USN Life and read through some of our expertly-written training plans as there may already be the perfect one for you. Should you need any more help, feel free to contact us via feedback@usn.co.uk or by visiting our Facebook or Twitter pages and we will do our very best to help you.